Reset your password
Set a new password yourself from the login page – and what to do when the email does not arrive.
→ Open forgot password · Open login
You can set a new password yourself at any time from the login page – even if you haven't forgotten it and just want to change it.
Open forgot password
On the login page, click Forgot password? next to the password field.
Enter your email address
Enter the address you sign in with in the Email address field and click Send reset link. A message confirms that the link is on its way.
Open the link in the email
The email contains a link to the Reset password page. Your email address is already filled in there.
Set a new password
Enter your New password, repeat it under Confirm password and click Update password. You're taken back to the login page and sign in with the new password.
If two-factor authentication is on, the code is still requested at your next login. A new password doesn't replace the second factor – see 2FA.
The email doesn't arrive
- Check your spam folder. Automated emails like to land there, especially the first time.
- Check the address. The link only goes to the address stored on your account. Typos or an old address lead nowhere.
- No email address on the account? Some accounts are created without a real address. Then the email route doesn't work – someone with admin rights sets a new password for you directly instead, see Reset password & PIN.
Don't mix them up: the password is for signing in to the app. The four-digit attendance PIN for the time clock and user switching is something else and is managed separately – see Attendance PIN.
Related topics
- Reset password & PIN — when admins should set the password for you.
- Attendance PIN — the four-digit PIN for the terminal and user switching.
- 2FA — second factor at login.
- Personal settings — profile, language and notifications.
How is this guide?
Personal settings
Manage your personal account: profile picture, date of birth, language, theme, map app, email signature, in-app and email notifications, push, two-factor sign-in, attendance PIN and calendar subscription.
Attendance PIN
Set, change or remove your four-digit PIN for clock-in and user switching.