Set up an email app
Login details for every email app, why you use IMAP instead of POP3 and the guides for iPhone, Mac, Outlook, Gmail, Samsung and Thunderbird
→ Open webmail · Manage email mailboxes (admins)
Your mailbox works in every common email app – on your phone, on a Mac, in Outlook or in Gmail. All devices see the same emails and folders as long as they connect with IMAP. Below are the values every app needs, followed by the step-by-step guide for your app.
Your login details
These values apply to every mailbox at SimpliServ, whatever the domain:
| Setting | Value |
|---|---|
| Server (incoming and outgoing) | mail.simpliserv.app |
| User name | your full email address, e.g. [email protected] |
| Password | your mailbox password (you get it from your admin) |
| Incoming (IMAP) | port 993, encryption SSL/TLS |
| Outgoing (SMTP) | port 465, encryption SSL/TLS – alternatively port 587 with STARTTLS |
| Authentication | password (normal), turned on for outgoing mail |
| Webmail | webmail.simpliserv.app |
Always enter mail.simpliserv.app as the server – not mail.your-company.com or your old provider's server. Only then does the security certificate match and the app won't report a certificate error.
IMAP instead of POP3
Please don't use POP3
Many apps offer POP or POP3 during setup. Always choose IMAP. With POP3 a device downloads the emails and often deletes them from the server: they are then missing in webmail, on your phone and for your colleagues, sent emails and folders aren't synced, and if the device breaks, the emails are gone. With IMAP everything stays on the server and looks the same on every device.
If you have an existing account set up with POP3, Moving to SimpliServ has the steps to switch it to IMAP without losing any emails.
Guide for your app
iPhone & iPad
Apple Mail on iOS and iPadOS
Mac
Apple Mail on macOS
Outlook
New & classic Outlook, Outlook app
Gmail app
Android, iPhone and iPad
Samsung Email
Samsung Galaxy
Thunderbird
Windows, Mac and Linux
Don't want to install an app? Webmail works in any browser without setup.
If something doesn't work, see Setup problems. Admins can find out in Email for admins how to create mailboxes and connect them to SimpliServ.
Related topics
- Email mailboxes & domains — create and manage mailboxes
- Set up organisation email — sending and fetching in SimpliServ
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