Email statistics
Analyze the sending history and success rate of all outgoing emails and look up individual messages with recipients, content and error message.
→ Open email statistics in SimpliServ
The Emails dashboard under Statistics logs every email SimpliServ sends for your business: invoices, proposals, notifications, workflow emails and more. It is also the page you land on when you open Statistics without a sub-entry. You need the Administration → Statistics → View permission.
Metrics and charts
- Total, Sent, Failed and Success rate (in percent), each with the change versus the previous period
- Sent over time: history of sent, failed and pending emails
- Status breakdown: donut chart across Sent, Failed and Pending
Looking up a single email
The Recent emails table shows Subject, Status, Recipient, Attempts and Date, newest first. Use the search field to find a message by subject or email address. The table searches the whole log, not just the selected range.
Clicking a row opens the details: From, To, Cc, Bcc, Reply to, Time, Message-ID, the number of attempts, Attachments and the Body. For a failed email it also shows the mail server's error message.
This is how you answer "Did the customer get the invoice?": search for their email address and check status and time. If errors pile up, check your outgoing mail setup, see Check email delivery and fix errors.
Related topics
- SMTP: set up your own outgoing mail server
- Check email delivery and fix errors
- Statistics overview: date range, previous period and permissions
How is this guide?
Staff statistics
Compare orders, order value, tracked time, labor cost and profit per employee and analyze individual people in detail.
Building custom analytics pages
Create your own report pages with AI widgets, describe analyses in plain language, arrange, export and send them automatically by email.